Return/Shipping Policies

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@palepetal.com.

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Merchandise may be returned for ONLINE STORE CREDIT only 30 days from the day your order has shipped. Credit will be applied for the amount paid for the product. Credit will only be applied for the  item, not for any shipping and handling charges.

We will only accept one coupon code per order.

If you purchase an item with a discount of 30% or more in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us. 

Shipping

$3.99 under 0.6 lbs, $5.99 0.61lbs-0.99lbs, $6.99 1.0lbs and up, free shipping over $150.

Standard shipping orders take 2-5 business days to be processed and packaged before they are shipped out of our warehouse. Your items could take 5-14 days to arrive.

The Pale Petal is NOT responsible for:

*Delays with shipping 

*International Duties or Customs charges

*Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

*Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to change the address.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 Return Policy:

The following items are all FINAL sale and cannot be returned to our warehouse: 

 *Accessories (including Tote Bags, Coolers, Hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)

*Super Deals, Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 30% or more

*All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

*Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

*Merchandise may be returned for ONLINE STORE CREDIT only within 25 days from the day your order has shipped. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

*When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

*The customer is responsible for all return shipping costs.

Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.

If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email info@palepetal.com before placing your order.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay the return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Exchanges

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item based on description and product measurements.

 Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact our warehouse at info@palepetal.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.